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Dell Upgrade from 1Y Basic Onsite to 5Y ProSupport

Extended service agreement - parts and labour (for notebooks) - 5 years - on-site - 10x5 - response time: NBD - for Pro 13, 14, 16
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Manufacturer Dell
Part number DPNL5_1OS5PS
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    • 24x7 expert support - Around-the-clock access to in-region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise-not just during business hours.
    • Next Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts-typically by the next business day-to get systems back up and running quickly and reduce downtime.
    • Proactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
    • Reduced IT workload - Dell experts handle front-line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
    • Consistent global experience - Standardized, enterprise-grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.
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